Business Operations Manager

Job Summary
This role involves developing operational processes, expansion plan, and marketing strategies to ensure maximum profit, ensuring customer satisfaction.
Minimum Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Job Description/Requirements
Requirements
Candidate must live between VI and Ibeju-Lekki
Job Description
Develop and update Operational Policies and Standard Operating Procedures to reflect recent developments.
Jointly create marketing strategies, including budget planning, and implementation schedules.
Attend industry functions, such as events, conferences, work gatherings, and provide feedback and information on the market.
Develop a rapport with existing and new customers and provide the support that will continually improve the relationship.
Prioritize and manage company resources in order to meet goals and objectives.
Produce and review SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis to ensure B.O.S is at a competitive advantage.
Prepare operational reports and recommend procedures to be used to manage and coordinate various activities.
Develop successful, high-performance teams through effective training, motivation, and communication.
Maximize the efficiency of all business procedures as well as address potential issues as they arise.
Build Operational processes that meet our business objectives and ensure compliance.
Interpret market trends and adapt to industry changes.
Works with the management team in spearheading the company’s expansion in new markets as well as continued expansion among existing clients.
Conduct surveys to understand customer needs and areas of development in the business.
Work with the Sales team to develop strategies that speak to customer’s needs, concerns, and objectives.
Ensure existing clients stay satisfied and positive.
Effect better business practices.
Maximize operating potential to exceed customers’ expectations and company goals.
Establish production KPIs and conduct quality assessments.
Build processes that meet our business objectives and ensure compliance
Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.
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