Call Center Executive - Ghanian Speaking

Job Summary
Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services.
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job Description
Job Responsibilities
Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
Delivering an efficient response through scripts, templates to all inquiries and general calls (both outbound and inbound)
Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
A good understanding of the market dynamics in the online, eCommerce and classifieds sector through research, market studies etc
You will be responsible to maintain quality assurance standards in all calls
Disciplined use of CRM system, forecasting and analyzing sales data.
Regular reporting of KPI’s to management and keeping to targets
Selling the Jiji services to clients and surpassing daily call targets
Meeting with set KPIs and KRAs in your job
Profile
Ability to speak the Ghanian language is a must-have
Passionate about Telesales, customer service and sales
Minimum of two (1) year experience preferably in the online, eCommerce and classifieds sector.
Experience managing a team and ability to use CRM
Excellent verbal and written communication skills
Ability to prioritize and handle multiple tasks at any given time.
Detail-oriented, excellent collaborator and Team Player
Aptitude in problem-solving
Benefits and Perks
A steep learning curve in an innovative industry with plenty of responsibility
HMO and Pensions
Regular get-togethers, team building events, and TGIF
Great work environment and fun-loving with co-workers
Free daily lunch
Access to employee loans