Job Summary
The CEO oversees the operations of the integrated group of CarePoint health facilities. He/she will ensure the success of the chain of facilities.
Minimum Qualification:
Degree
Experience Level:
Executive level
Experience Length:
10 years
Job Description
Operations role:
Support the strategic direction of CarePoint health care facilities through the
implementation of strategic plans and objectives
Provide leadership to hospital managers, clinical HODs; that will enroll support,
create ownership of goals, delivery of KPIs and encourage active
participation in decisions that impact the facilities
Deliver strong financial performance and meet financial KPIs set by the board of directors.
Foster a smoothly functioning, efficient organization through anticipating problems and the timely and effective resolution of disruptions
Responsible for ensuring facility-wide compliance with regulations, laws, procedures
and policies
In charge of planning, implementing health programs and illness prevention activities to ensure that staff adopt
healthy lifestyle and prevent disease.
Revise strategies and plans for the hospital departments according to company
standards for excellent service and growth
Ensures the attainment of CarePoint objectives through the selection, development,
organization, motivation, management, evaluation, and promotion of human
resources and through the establishment and maintenance of facilities,
equipment, supplies and other required sources
Establishes and maintains communications and relations with the HODs across facilities
and supports the development of the facilities with them, individually and
collectively, that promote cooperation and coordinated effort in
accomplishing mutual goals
Oversees the establishment and attainment of challenging/achievable patient care,
safety, education, and community service goals while ensuring financial
viability across the business
Develop interventions that are centered on improving quality of care,
strengthening the data, financial management system and enabling at scale
interventions with the use of a sustainable network model
Assisting in planning new services that generate additional sources of profitable
revenue to CarePoint facilities
Liaise with the COO in designing a supportive supervision strategy to bridge gaps
in the performance standards of basic management systems at individual
facilities
Participating in the hospital's monthly operation reviews as well as participating in
corporate office meetings as deemed necessary
Actively monitor facilities progress to identify critical bottlenecks, potential
strengths and weaknesses in management and execution of policies and
processes. Identify lessons learned and use knowledge gained from risk
evaluation to prioritize timely interventions and employ robust coping
mechanisms to achieve CarePoint overall goals
Business Development & Marketing role:
Develop market growth strategies for all CarePoint facilities in various localities.
Support the facilities on developing outreach programs for reaching and managing
potential clients and developing client referrals in the markets where our
facilities are located
Identify and actualize opportunities to expand market access through hospitals and
other CarePoint health care facilities.
Responsible for establishing growing and maintaining relationships with all external
stakeholders; customers, industry partners, etc., introducing initiatives
leading to the growth of the business and increasing market share &
monthly sales
Develop and manage relationships with external stakeholders like government agencies,
health Insurance companies, educating them about our services thus
increasing profitability and physician base, and hospital referral base
Develop strategic initiatives to improve top-line performance; identify new
business segments and opportunities to expand partnerships within the
region
Liaise with the business development & marketing team on techniques, strategies
and negotiation skills required to increase referral base and brand
awareness
Facilitate effective stakeholder engagement with Medical directors of health care
facilities for the clinical expansion project
Human Resources role:
Liaise with the Head of HR (corporate level) in the strategic implementation of
all HR policies and processes across all CarePoint facilities.
Works collaboratively with the HR in the recruitment of employees to ensure
departments within facilities are adequately staffed with qualified
personnel.
Creating and promoting a productive company culture.
· Proactively develops and communicates KPI’s for HOD facility-level delivery of high quality and
efficient service to patients within the facilities
Work closely with the HR to elicit each facility’s needs, and plan capacity building sessions to for
the CEO (e.g. Change Management, Financial Management, Lean thinking to
optimize profits in downturn) and all other staff.
Address structural issues in the facilities that hinders the facilities potential to function efficiently
and improve health outcomes.
Coordination of inter-facility collaboration by hosting quarterly meetings that provide a
platform for building the system thinking capacity of staff through performance
management, problem solving and experiential learning.
Evaluate performance and discipline departmental heads when necessary.
Quality role:
Liaises with the Head of Quality (corporate level) on the delivery of
high-quality, sustainable health care services.
Complies with regulations governing health care in Nigeria and the rules of
accrediting bodies, and represents the facilities on social/community
matters.
Devise strategies for promoting patient satisfaction across facilities.
Oversee the development and implementation of standards of operation (SOPs) across
different facilities.
Contribute to the development of policies/guidelines and management protocols for the
promotion of best practice across CarePoint facilities.
Present clinical audit reports for different facilities to the board
Work with the quality team to ensure a participation in SafeCare quality
improvement plan.
Any other requirements as stated by the board
Key Skills & Competencies:
Bachelor of Medicine and Surgery (MB; BS Degree), 12 months housemanship & Residency completed
An M.Sc./MBA/PhD in Financial Management, Business Operations, Strategic Management, Public health, Health Economics, Health
Administration or Health Care Operations and Management will be an added
advantage
Over 10 years’ professional experience in Business Management/ Operations in Healthcare, Healthcare management and operations with
7 years in a managerial position
Prior experience as a Chief Medical Director of a chain of facilities
Excellent financial and business acumen
Excellent knowledge and experience in clinical supervision and program management.
Excellent time management with good interpersonal skills.
Patient-oriented with excellent counselling skills.
Solid understanding of performance evaluation procedures
Excellent knowledge of standards (e.g. ISO, SafeCare) and regulations for the clinical field
Proficient in MS Office and computer systems (e.g. patient management software)
Excellent communication and people skills
Exceptional organizational and leadership skills
Aptitude in resolving issues and conflicts
