Position: Client Representative Job at White Soul Motors Limited
White Soul Motors Limited, incorporated in 1996 is a leading importer, distributor and marketer of various brands of brand new and very clean foreign used vehicles.
We are recruiting to fill the position below:
Calabar, Cross River
Job Overview
The Client Rep reports to the Operations Manager and is is responsible for the effective management and coordination of a fleet of drivers and vehicles at the clients' site.
He/ She also manages and ensures a cordial relationship with the company’s clients.
Duties and Responsibilities
Fleet Management:
Conduct physical and mechanical evaluation of trucks at the clients’ site in order to ensure they are safe for the transport of client’s goods and also meet up with truck standard requirements of clients
Follow up with trucks in transit to ensure they meet delivery timeline and flag off any issues immediately
Ensure trucks successfully pass the VIO check point
Receive customer waybill and schedule trucks at allocated destinations
Ensure trucks enter for loading after scheduling, conduct strict check inside and outside parking plant looking out for variance in weight
Initiallize order on logon app to ensure ease of closure of transaction
Indicate smooth loading in logistics schedule daily
Record weight of trucks, reconcile trips and provide hourly updates on designated platforms
Assist in educating drivers on client’s safety policy and other requirements
Ensure drivers comply with clients’ safety policies at all times while in the clients’ premises
Coordinate truck drivers at client’s site before, during and after consignment loading/offloading to avoid disruption of operations
Report areas of non-compliance of drivers to clients’ safety policy, to fleet managers for necessary action
Collect waybills from clients and forward to the company for proper documentation and follow up
Review and ensures proper load documentation is correctly inputted in the software
Verify each load quantity with the assigned driver, checking that the load quantity is accurate. Document all verification notes into the database
Client Service:
Provide outstanding customer service via telephone, physical interactions email and written correspondence
Ensure accurate and timely client invoicing
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Standard Operating Procedures (SOPs) and external government regulations or clients’ policies / requirements
Ensure all clients’ standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Educational Qualifications
Minimum of a Bachelor's Degree from a recognized tertiary institution
Experience:
Minimum 2 years of working experience in a similar position
Experience in a logistics firm is an added advantage
Skills and Abilities:
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Excellent customer service skills
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
