Client Representative White Soul Motors

Client Representative White Soul Motors


Client Representative White Soul Motors

Details of the offer

Position: Client Representative Job at White Soul Motors Limited

White Soul Motors Limited, incorporated in 1996 is a leading importer, distributor and marketer of various brands of brand new and very clean foreign used vehicles.

We are recruiting to fill the position below:

Calabar, Cross River

Job Overview

The Client Rep reports to the Operations Manager and is is responsible for the effective management and coordination of a fleet of drivers and vehicles at the clients' site.

He/ She also manages and ensures a cordial relationship with the company’s clients.

Duties and Responsibilities
Fleet Management:

Conduct physical and mechanical evaluation of trucks at the clients’ site in order to ensure they are safe for the transport of client’s goods and also meet up with truck standard requirements of clients

Follow up with trucks in transit to ensure they meet delivery timeline and flag off any issues immediately

Ensure trucks successfully pass the VIO check point

Receive customer waybill and schedule trucks at allocated destinations

Ensure trucks enter for loading after scheduling, conduct strict check inside and outside parking plant looking out for variance in weight

Initiallize order on logon app to ensure ease of closure of transaction

Indicate smooth loading in logistics schedule daily

Record weight of trucks, reconcile trips and provide hourly updates on designated platforms

Assist in educating drivers on client’s safety policy and other requirements

Ensure drivers comply with clients’ safety policies at all times while in the clients’ premises

Coordinate truck drivers at client’s site before, during and after consignment loading/offloading to avoid disruption of operations

Report areas of non-compliance of drivers to clients’ safety policy, to fleet managers for necessary action

Collect waybills from clients and forward to the company for proper documentation and follow up

Review and ensures proper load documentation is correctly inputted in the software

Verify each load quantity with the assigned driver, checking that the load quantity is accurate. Document all verification notes into the database

Client Service:

Provide outstanding customer service via telephone, physical interactions email and written correspondence

Ensure accurate and timely client invoicing

Ensure compliance at all times to regulations. This includes internal policies and procedures such as Standard Operating Procedures (SOPs) and external government regulations or clients’ policies / requirements

Ensure all clients’ standard operating procedures are followed and updated

Meet KPI standards, as per the company procedures

Educational Qualifications

Minimum of a Bachelor's Degree from a recognized tertiary institution


Minimum 2 years of working experience in a similar position

Experience in a logistics firm is an added advantage

Skills and Abilities:

Understanding of transportation documentation and terms is a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Excellent customer service skills

Pro-active, strong organizational skills

Good computer skills (Excel, Word, PowerPoint)

Fluent in English


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