Cloud Support Officer Vacancy At Mainone Cable Nigeria

INTRODUCTION:-
Cloud Support Officer job opportunity is available at MainOne Cable Nigeria for individuals who possess relevant qualifications.DUTIES AND RESPONSIBILITIES:- Work with the Cloud Implementation, Cloud operations and Cloud Solutions teams to deliver customer projects.Respond to implementation requests with Work breakdown schedules (WBS) or implementation planImplement on-Premise (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.Implement BCDR solutionsImplement Windows server solutionsPrepare Documentations and reports for implemented projectsProvide support to the Operations team on escalationsComply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.Identify, recommend and implement potential improvements to service efficiency.Ensure quality, up-to-date documentation exists for all service arrangements DESIRED EXPERIENCE & QUALIFICATION:- Bachelor’s Degree in Computer Sciences, Information Management or related Engineering field is preferredMinimum years of Experience: 3Experience with Microsoft public, hybrid and private cloudTechnical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.Experience working with Windows/Linux operating systemsStrong Cloud experience skills (AWS or Azure)Powershell scripting experience will be an added advantageNetworking experience will be an added advantage.Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.Excellent customer engagement skillsExcellent oral and written communication skillsAbility to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project deliveryGood understanding of networking in a cloud-based environmentProblem solving skillsPrioritizing skillsTroubleshooting skillsDemands of the Job Ability to take ownershipHigh level of initiative and creativity in discharging assigned tasks.Ability to work under pressureAbility and willingness to work long hours and meet tight deadlines when required.