Commercial Manager

Job Summary
Each district has a separate Commercial Section. The Commercial Department deals with the management of the activities constituting the Billing Cycles and the generation and recovery of revenue. S/he is responsible for managing all Commercial activities at the District level. The jobholder works in conjunction with the Commercial Back-office The Back Office manages, Meter reading, provides inputs to the HOG(R&C) and RMO who in turn report to the jobholder. The job holder also ensures smooth functioning of consumer relations and DA execution job in the District.
Minimum Qualification:
Degree
Experience Level:
Senior level
Experience Length:
10 years
Job Description
To ensure resolution of Customer Grievances.
To ensure appropriate action on applications received by the Commercial Department.
To Work towards reducing AT&C losses
Prompt billing of customers
Supervision of cash drive / collection activities
Effective termination of detected theft in the system
Execution of Disconnection Advices.
To work towards providing a friendly atmosphere in the District office for enhancing consumer delight.
He has to ensure orderly working of Customer Complaints Center by overseeing to ensure minimum wait time for all walk-in customers Safety: The jobholder has to ensure that adequate safety measures are taken in the area of operation, compliance with all safety norms for self and the team (5%)
To perform any other work allocated by Top Management based on Organization requirements.
Knowledge & Skills Required:
B.Sc. in Electrical Electronics, Accounting or Social Science with 10 - 15 years of experience
Strong Analytical Skills
Good Communication Skills
Proficient use of Microsoft office