Critical Rescue Call Centre Nurse

Critical Rescue International Call Centre Nurse Jobs in Nigeria

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Overall Purpose of the Job

Provide medical and non-medical services to our clients through our Medical Assistance Call Centre.

Perform administrative services for call centre related activities.

Roles & Responsibilities

Follow all policies and procedures laid out by CRI including but not limited to

Company Policy and Procedures

Call Centre Policy and Procedures

HSE Policy and Procedures

Operational Policy and Procedures

Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues

Responsible for managing all call centre related activities with focus on customer service and satisfaction.

Activities include, but are not limited to, gathering caller information, determining caller need, providing necessary assistance to caller, dispatching medical resources, connecting caller to medical personnel.

Responsible for managing all call centre administrative activities.

Activities include, but are not limited to, answering emails, arranging and submitting invoices, gathering information from medical and other facilities, making and filing reports, and doing research activities.

Maintain Medical Assistance Call Centre room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities

Assist with other duties as assigned

Key Performance Indicators

Measurable generation of income for the organization for assigned services and products
Continued positive client satisfaction and feedback

Ability to manage client’s needs from beginning phone call to satisfactory conclusion

Minimum Qualifications

Primary Focus on Customer google_ad_client="ca-pub-0326674550430411";google_ad_slot="8387100420";google_ad_width=250;google_ad_height=250; Service

Project Management Skills

Previous Experience Working in a Call Centre or HMO Service

University Degree, Nurse

2-4 years working experience (Post NYSC)

Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software

Positive/outgoing attitude

Ability to adapt to various roles/responsibilities

Time management and organizational skills

Strong attention to detail and follow-through

Application Closing Date

13th July, 2020.