We're hiring a Customer Advocate/ Support representative to join our support/ growth team. Your job will not only be to handle incoming technical support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses. Kessintech technologies is a group of software as a service businesses building and running tools to help our customers build better businesses online. We are a local company operating globally with customers in over 50 countries worldwide.
Some things you'll be responsible for
Email, live chat and social support
Proactive outreach to existing customers
Synthesizing customer problems into bug tickets for the engineers
Train customers and prospective customers via online webinars
Building out our help docs and video training library
Creating how-to's and tutorials for using our product
Gaining insights into how businesses use (and want to use) our products
Collaborate with everyone in the company to resolve issues and keep customers happy.
Love interacting with people
Problem solving excites you!
Written and Spoken communication is your forté; you can distill complicated topics into something clear and succinct
You believe support can transform user experience
You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you
Empathise with users and can see through their questions to quickly grasp the issues they’re facing
Love constantly learning and re-learning.
You’ve previously worked in a customer-facing role
We are a part remote company (You would be required to be based in Lagos)
Flexible work hours
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