Requirements: We are looking for an outgoing and positive customer assistant to join our growing team. In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals. Candidates should possess a friendly demeanor, an energetic and motivated work ethic, and the ability to work well within a team environment.
Customer Assistant Requirements
.High school diploma or equivalent required
.Familiarity with CRM systems a plus
.Ability to meet and/or exceed both call and sales assist quotas
.Customer assistant experience.
.Excellent interpersonal communication skills, both verbal and written.
.Field incoming calls, chats, and emails in a timely manner
.Identify customer needs, concerns, and questions
.Provide accurate information and solutions to customer queries
.Handle customer complaints in a patient and compassionate manner
.Direct callers to appropriate teams and/or departments as needed
.Generate sales leads and forward to sales reps
Return any and all voicemails in a timely manner
.Build professional relationships with customers through excellent customer service
.Follow up with customers on questions and complaints
.Collaborate with immediate team, as well as other teams and departments within our company, to ensure overall customer satisfaction