Customer Care Executive

Job Summary
Respond efficiently to customer inquiries and maintain high customer satisfaction.
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job Description
Job Description:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements
Interested candidates should possess a Degree or HND.
Cognate experience is an advantage.
Strong phone contact handling skills and active listening