Customer Care Officer

Requirements: Proven customer support experience Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
B.Sc or HND/ONDResponsibilities:Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming callsBenefits:Starting from the core of the business.
Using people skills.
Problem Solving.
Gaining Transferrable Experience.
Travel opportunities.
Progression Opportunities.

Salario: 129.00 NGN Monthly