Customer Care Representative | 2 Years

Requirements:Attracts potential customers by answering product and service questions and suggesting information about other products and servicesResponsibilities:*Maintaining a positive, empathetic and professional attitude toward customers at all times.
*Responding promptly to customer inquiries.
*Communicating with customers through various channels.
*Acknowledging and resolving customer complaints.
*Knowing our products inside and out so that you can answer questions.
*Processing orders, forms, applications, and requests.
*Keeping records of customer interactions, transactions, comments and complaints.
*Communicating and coordinating with colleagues as necessary.
*Providing feedback on the efficiency of the customer service process.
*Managing a team of junior customer service representatives.
*Ensure customer satisfaction and provide professional customer support.
*Customer Service Representative Requirements:
*High school diploma, general education degree or equivalent.
*Ability to stay calm when customers are stressed or upset.
*Comfortable using computers.
*Experience working with customer support

Salario: Negotiable