Requirements: Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services.
Customer service representatives work directly with customers and clients of all kinds of businesses. These workers represent their employer in dealings with customers and clients.
Communicating with clients and customers about their experiences with a product or services.
Providing advice on purchasing products or services.
Answering client or customer questions about properly using or accessing a product or service.
Taking or processing orders for a product or service
Listening to customer or client complaints or concerns and working to resolve their issues