Customer Care Representative

Job Summary
Customer service representatives help customers with complaints and questions, give customers information about products and services.
Minimum Qualification:
Degree
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Job Description
Responsibilities:
The ideal candidate should be a female.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries. Communicating with customers through various channels.
Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.