Customer Service

Requirements:Good Communication Skills, Leadership Experience, Critical Thinker, Problem Solver, Analytical, Customer Service, Accurate Record Keeping, Knowledge of Workplace Health and Safety LawsResponsibilities:Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
Provides training on handling of sensitive customer service issues
Monitors and reviews processes for ways to make procedures more time and cost-effective
Makes regular reports to upper management about department milestones and progress
Holds regular meetings with department staff to discuss expectations and hear team concerns
Plans and maintains departmental budget
Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes
Coordinates with sales department to incorporate plans to increase customer satisfaction
Manages issues with the staff through assessment and subsequent corrective action protocol
Ensures work environment is compliant with all applicable laws and regulations
Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secureBenefits:Medical Expense

Salario: Negotiable