Customer Service Manager

Requirements:Requirements: Bachelor's degree in Business Administration or relevant field.

A minimum of 5 years' proven experience in a customer service position.

Proficiency in Microsoft Office and customer service software.

Outstanding written and verbal communication skills.

Responsibilities:Responsibilities:

Supervise day-to-day operations in the customer service department.

Respond to customer service issues in a timely manner.

Create effective customer service procedures, policies, and standards.

Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Implement an effective customer loyalty program.

Maintain accurate records and document all customer service activities and discussions.

Benefits:He or she will get bonuses

Salario: 65000.00 - 80000.00 NGN Monthly