Customer Service Manager

Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Stay informed on the latest industry techniques and methods.

Requirements:
Must have an experience dealing with an ISP Mass Market

Must not be below the age of 35,

Must have at least an HND certificate in a relevant discipline,

Must have at least 10 years experience in the required role,

Added Advantage: Must have worked in an Internet Service Provider Organisa