Customer Service Rep

Requirements:Good communication skills with fluency in both written and spoken English.

Strong interpersonal skills.

Maximum 0 to 1 years experience in a similar role.

Basic Microsoft- Excel skills
Responsibilities:Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and scripts?Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution.

Conducting product and service quality surveys with customers and recording feedback from time to time.

Generating leads for the sales team by screening callers and identifying potential sales opportunities.

Supporting the collection of payments by regularly contacting dormant and defaulting customers.

Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs.

Working with multiple sales teams and cross-functional teams seamlessly.

Salario: Negotiable