Requirements:We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Bachelors degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.Responsibilities:Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.Benefits:Medical and Salary Insurance
Salario: 80000.00 NGN Monthly