Customer Service Representative

RESPONSIBILITIES
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Managing a team of junior customer service representatives.
* Keeping records of customer interactions, transactions, comments and complaints.
* Knowing our products inside and out so that you can answer questions.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.