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Customer Service Representative

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Customer Service Representative
Company:

Rocktera Consults


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Customer Service Representative

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Details of the offer

Requirements:3 years of related industry Always customer centric Experience in using of Customer Support tools, procedures, processes, and metrics

Excellent customer relationship and communication skills

Ability to professionally manage and triage customer support incidents and escalations

Good time-management skills

Ability to multi-task

Critical-thinker and problem-solver

Team playerResponsibilities:Build a strong customer relationship management strategy to ensure customer satisfaction

Manage and monitor daily orders assignments through customer service team

Coordinate activities with all other functions of the department a

Establishing and monitor service KPIs

Monitoring and analyzing results

Implementing changes accordingly

Lead on-site customer meetings and trainings

Work with Marketing team to identify potential clients for case studiesBenefits:Social activities, medical expenses

Salario: 70000.00 - 100000.00 NGN Monthly

Requirements

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