Customer Service Representative

Responsibilities:Respond to customer inquiries via various communication channels (phone, email, chat, social media, etc.).Listen attentively to customers' concerns, questions, and feedback.Follow up with customers to ensure their issues have been resolved satisfactorily.Offer empathetic and patient support to customers experiencing difficulties or dissatisfaction.Ensure a positive customer experience throughout the interaction, aiming for high customer satisfaction rates.Foster customer loyalty and retention by building strong relationships and addressing concerns proactivelyRequirements:Exceptional verbal and written communication skills.BSC or HND in related field is an advantageStrong problem-solving skills and a proactive approach to challenges.Location:LagosRemuneration: NGN80,000 - 100,000