eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.
In the last two years eRecruiter Nigeria has evolved to become a strong recruitment consulting brand in Nigeria. We have successfully expanded our operations to different practice areas.
These practices cover various sectors: Financial Services, Oil & Gas and Power, FMCG, Hospitality and Retail, Professional Services and Construction.
Each practice is supported by a cloud-based applicant tracking system (ATS) enabling consultants, wherever they are in the world, to access the same information. This way, our efficiency as a business is unparalleled. Also our approach of developing strong relationships with top professionals, each practice area is able to specialise in identifying and supplying high quality, hard-to-find, local and international candidates to our clients.
Our Capabilities:
Contingency Recruitment
Executive Search
Contract/Interim
Managed Services
Recruitment Training
Recruitment Strategy Design
Recruitment Benchmarking
International RecruitmentOur client, who is a Telecommunications company with the drive to provide the best high-quality products for their customers, currently has an opening for a Customer Service Supervisor for WIRELINE/FTTH/WTTH - Abuja.
Responsibilities
Daily Payment Tracking of Home Fiber customers (FTTH)
Preparation of daily payment collection report for Home Fiber customers (FTTH) to account department
Creation of account and assigning of static IP address to newly installed Home Fiber customers(FTTH) on 24online CRM
Responding to Home Fiber Customer(FTTH)complaints and queries via Phone, Email, Whatsapp Chat
Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and following up with resolution
Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers (FTTH)
Preparation and publishing of daily/weekly revenue report for Home Fiber (FTTH) customers to management.
Daily Preparation of Proforma Invoice /Quotation for prospective Home Fiber(FTTH), Fiber On Air (WTTH) on request from Sales Team or HOD.
Daily Follow up and Single point of Contact to all Home Fiber customers(FTTH)
Performing first level troubleshooting on WTTH customer’s complaint
Rendering technical support to field technical engineers (FTTH)
Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission report for WTTH dealer in Abuja
Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
Preparation and application of advance rental scheme for upfront subscription payment for Home Fiber (FTTH) customers.
Requirements
The candidate should be a male candidate with at least 10 years of experience
Experience in Telecom/ISP.
*ONLY CANDIDATES RESIDENT IN ABUJA WILL BE CONSIDERED*
