Customer Services Executive

Customer Services Executive
Company:

(Confidential)


Customer Services Executive

Details of the offer

Libra Motors ltd is a transportation company that is into, Inter/Intra-City Mass Transit, Commuter Insurance Manifest Scheme, Bus Hire, and parcel services
Job Title: Customer Services Executive
Job Description
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with the customer through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle Pilots/customer complaint
Handles Way-bill enquiries and complaint
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file.
Educate customers and drive online sales


Source: Ngcareers


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

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