Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
We are recruiting to fill the position below:
Job Position: Customer Success Senior Analyst
Reference Number: JR-150903
Job Location:
Victoria Island, Lagos (Hybrid)
Job Summary
Responsibilities
Customer Onboarding:
Uses the 3 Phase Methodology for onboarding:
May lead onboarding across multiple regions in partnership with other CSMs
All Phases:
General:
Adoption and Customer Success Management:
General:
Issue and Escalation Management:
General:
Account Management & Retention:
General:
Qualifications
