Customer Support And Credit Collection

About Seedstars
Seedstars is a global organization with headquarter in Switzerland and a presence in 80+ emerging markets. We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship. Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.
About QuickCheck
QuickCheck is a Nigerian Fintech Startup of Seedstars portfolio with the mission of providing financial services to underserved consumers. Built by people who work towards solving real world problems, we realized that a large portion of the Nigerian population has no access to proper banking services... We want to fill this gap!
Job Title: Customer Support and Credit Collection
Level: Entry Level
Description
Are you interested in joining a fast-growing international startup, aiming at a meaningful financial inclusion of emerging markets and work in a flexible environment filled with learning opportunities?
About the Job
Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need of any form of collateral or guarantor.
The key purpose for this job role is to help clients avoiding the risk of defaulting and minimize frictions in customer acquisition and retention

Responsibilities for this Role
Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
To embrace the challenge of minimizing loss resulting from non payment of loans
Ensuring the CRM tool is used to record interactions with clients, fast typing-speed while on the phone required
At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
To provide feedback on collection activities for policy changes