Customers Service | 1 Year Experience

Requirements: Bachelor's degree or equivalent work experience. 1 years of related industry

Always customer centric

Extremely patient

Experience in using use of Customer Support tools, procedures, processes, and metrics

Excellent customer relationship and communication skills

Ability to professionally manage and triage customer support 'incidents' and escalations'

Good time-management skills

Ability to multi-task

Critical-thinker and problem-solver

Responsibilities:

Build a strong customer relationship management strategy to ensure customer satisfaction

Manage and monitor daily orders assignments through customer service team

Coordinate activities with all other functions of the department a

Establishing and monitor service KPIs

Monitoring and analyzing results

Implementing changes accordingly

Lead on-site customer meetings and trainings

Work with Marketing team to identify potential clients for case studies

Benefits:Social activities organized by the company salary insurance

Salario: 250.00 - 350.00 NGN Monthly