Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.
Job Title: Fashion Store Operations Manager
Function of the Role
The Fashion Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
Providing customers the ultimate experience by successfully executing the brand’s strategy;
Leading and developing a team of sales professionals in providing unsurpassed customer service.
Key Responsibilities
Plan out work assignments and work schedules of the employees and assign specific duties to employees
Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
Model and promote great customer service
Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
Inform BDM of competitor activities / promotions and strategies
Maintain an in-depth knowledge of products
Lead by example and model behavior that reflects the brand’s core values
Recruit, guide and develop a team of professional sales staff, according to local HR directives
Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
Continually develop the sales associates and other staff so they can grow with the Company as it grows
Work with HR on assessing all the sales associates, and store support staff
Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.
Daily Tasks:
Perform opening and closing procedures
Attend to customers
Take opening and closing stock count
Ensure store is visually appealing
Collate and communicate customer feedback.
