Fenix International Is Recruiting For Customer Service Representative Intern (Igbo Speaker)

Fenix International's Career and Recruitment Offer
Job title : Customer Service Representative Intern (Igbo speaker) Job Location : Lagos Deadline : April 10, 2021 Quick Recommended Links Jobs by Location Job by industries

Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objectives

ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

Ensure an excellent experience to all customers with each interaction Give customers information about products and services Cross-sell Fenix products to customers where possible

Deliverables and Activities:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Vet and open customer accounts by recording account information. Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c. Follow-up with customers who have delayed payments Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Build sustainable relationships of trust through open and interactive communication Go the extra mile to engage customers Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Read from scripts Resolve customer complaints via phone, email, mail or social media Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred. 0-1 year of experience Excellent Written and Verbal Communication Skills Microsoft Excel skills Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

Ability to work both in teams and independently Passionate about solving problems for customers in rural communities Proficiency in English Language and 1 or more other Nigerian Languages Critical thinking skills (ability to think outside the box) Good problem solving skills (solutions oriented) Flexibility with ability to work under pressure to meet deadlines Willingness and desire to learn new ideas.
you can also Apply at https://mrjobsnaija.com/jobs/fenix-international-is-recruiting-for-customer-service-representative-intern-igbo-speaker/