The offer is finalized

Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Similar offers

Receptionist / Customer Service Representative

Responsibilities:Manage large amounts of incoming/outgoing phone calls and messagesIdentify and assess customers' needs to achieve satisfactionBuild sustaina...

From Bitcards Technologies - Adamawa

Published a month ago

Customer Service Officer Job At Prodigy Microfinance Bank

Prodigy Microfinance Bank was founded in 2023 with a mission to help people achieve their financial goals. We believe that everyone deserves access to fair a...

From Prodigy Microfinance Bank - Bauchi

Published a month ago

Customer Support Representative

Responsibilities:Provide timely and accurate responses to user inquiries via email, chat, and phone.Troubleshoot technical issues related to the app and esca...

From Tribonini Enterprises - Bauchi

Published a month ago

Customer Service Representatives

Responsibilities:Customer Satisfaction: Maintaining high levels of customer satisfaction through prompt and effective resolution of inquiries, complaints, an...

From Life Solution Nigeria Limited - Bauchi

Published a month ago

Field Support Engineer

return to results

Company:

Byteworks

Place:

Customer Service

Report this offer

Suggestions:

See more offers of employment in Customer Service

See more job offers in Taraba

See more job offers in Jalingo

Details of the offer

Job Description-Field Support Engineer

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports
Document processes

Follow all company’s filed procedures and protocols

Cooperate with the service desk team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

Requirements

Proven Field Service experience

Ability to troubleshoot, test, repair and service computer equipment and network.

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with remote desktop tools and applications

Technical degree or certification