Field Technical Support Engineer

Company Description Our Client is a Leading Telecommunication Company

Job Description

1] Manage incidents, respond to requests for technical assistance in person, via phone & email
2] Responsible for supporting post-sales customer activity remotely and on-site.
3] Responsible for carrying out detailed Site Survey & maintain proper documentation
4] Perform installation and implementation and network integration at customer's site
5] Promptly investigate, resolve & report any incidents, errors, events or deviations.
6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
7] Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in
accordance to Spectranet approved standard.
8] Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
9] Track and route problems and requests and document resolutions
10] Prepare daily activity reports
11] Inform management of recurring problems

Qualifications

HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
Year of Experience 1 - 2 years in a similar profile.
Proficient in WiFi, WiMAX, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

Additional Information

Salary -150,000