Head, Customer Care Job At Polaris Bank Limited

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.
We are recruiting to fill the position below:
Job Position: Head, Customer Care
Job Location
: Abuja / Lagos / Osun & Anambra
Job Type: Full-Time
Department: Branch Services Group
Key Result Areas
Cash Management:
Cash Transactions (Deposits & Withdrawals):
Banking Operations Policies:
Cheque Printing and Management:
ATM Operations and Management:
Transaction Processing:
Customer Service Management:
Fixed Asset Maintenance and Reconciliation:
Key Performance Indicators:
Cash Management:
Cash Transactions (Deposits & Withdrawals):
Banking Operations Policies:
Cheque Printing and Management:
ATM Operations and Management:
Transaction Processing:
Customer Service Management:
Fixed Asset Maintenance and Reconciliation:
Requirements