Requirements:Hotel supervisors lead hotel staff by example, using excellent customer service to keep guests happy and efficiently managing all hotel operations. Employers look for hotel supervisors who have the following skills:
Sales skills ' good sales skills are essential for hotel supervisors, who often sell extra hotel services and amenities to guests to increase hotel profits
Customer service ' hotel supervisors address customer problems, so customer service skills are highly desired by employers
Personnel management ' hotel supervisors manage all hotel staff members, which requires strong leadership skills and management experience
Communication skills ' hotel supervisors use excellent verbal communication skills to respond to directions from the hotel manager, relay instructions to staff, and interact with hotel guests
Time management ' because hotels work on a shift-based schedule with strict check-in and check-out times, hotel supervisors need great time management skills
Organization skills ' hotel supervisors keep each hotel departments running smoothly and coordinate staff all over the property, so employers look for highly organized professionals
Attention to detail ' hotel supervisors inspect all areas of the hotel and manage all daily operations, which requires good attention to detail
Computer skills ' because many hotel systems use software to manage everything from guest registration to employee payroll, strong computer skills are a must-have for hotel supervisorsResponsibilities:Job tasks for hotel supervisors vary greatly depending on the hotel's needs, the general manager's instructions, and the number of available guest rooms. However, these core responsibilities are essentially the same in hotels of all sizes:
Supervise All Departments
Hotel supervisors supervise operations in all hotel departments. This includes the laundry room, housekeeping, and the kitchen.
Supervise Front Desk Operations
Hotel supervisors supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.
Manage Hotel Staff
Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties.
Assist General Manager
Hotel supervisors assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks.
Hotel supervisors maintain the hotel's inventory and order new items as needed.
Interact with Guests
Hotel supervisors interact with hotel guests to ensure they receive a quality experience. This includes answering questions and addressing customer complaints.
Hotel supervisors inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.Benefits:Social activities organized by the company
Salario: 100000.00 - 120000.00 NGN Monthly
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