Job Summary
Professional House Keeper who has a standard experience.
Minimum Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Job Description
Job Description
Assists the Room Supervisor in obtaining the highest quality of cleanliness in the hotel,and to provide efficient, prompt, courteous, trouble free and proactive cleaning service to customers; hence maximising guest satisfaction.
All work will be in line with departmental guidelines, the departmental business plan, and the Hotel’s corporate guidelines and service concepts.
Detailed Roles and Responsibilities
? Obtain Highest Quality of Cleanliness and Service
? Cleans the guest rooms and all public spaces in line with the schedule by the Rooms Supervisor
? Informs Rooms Supervisor about accurate room status
? Maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
? Brings all needs for repair to the attention of the Room Supervisor
? Requests for cleaning materials and necessary approvals for cost effective chemicals and other operating supplies as required
? Makes requisition orders for housekeeping equipment and supplies
? Handles the daily inventory keeping and disbursement for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
? Handles “Lost and Found” on a daily basis
? Checks “in house” or “stay over” rooms
? Fills out maintenance orders as needed
? Checks linen closets and carts for cleanliness and supplies
? Checks, equips and stocks VIP rooms according to instruction
? Knows all housekeeping procedures
Laws, Regulations and Policies
? Follows all applicable laws with regards to health, safety, and security of employees and guests
? Assist Executive Housekeeper to achieve highest level of guest satisfaction.
Employee Relations
? Attends training and daily meetings to ensure optimum information flow, teamwork and productivity;
? Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
Health and Safety
? Ensures that all potential and real hazards are reported and reduced immediately
? Is proficient with the hotel’s fire, emergency, and bomb procedures
? Stimulates and encourages a general awareness of health and safety
? Looks for possible and probable hazards and conditions and brings them to the attention of the Executive Housekeeper
? Keeps a high standard of personal hygiene, dress, uniform, appearance, body language and conduct
Miscellaneous
? Attends meetings and training requested by the Executive Housekeeper
? Attends to guest needs and requests courteously and efficiently
? Accepts flexible work schedule necessary for uninterrupted service to hotel guests
? Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Executive Housekeeper
? Continuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function
Key Performance Indicators
? 90% Customer Feedback and satisfaction on cleanliness
? 90% Performance evaluation
Working knowledge, skills, competencies and attributes
Technical Skills
? Excellent oral communication skills;
? Attention to detail and good Interpersonal skills;
Behavioural Skills
? Interpersonal skills;
? Conflict management and resolution;
Qualifications and Experience:
? A working experience within the hospitality sector
? A minimum high school diploma/ WASSCE
