Requirements:Insurance Customer Service Representative Requirements: High school diploma or GED.
Previous experience working as a Customer Service Representative.
In-depth knowledge of insurance products and policy schedules.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Basic computer skills and knowledge of database software.
High-level typing skills.
Advanced knowledge of telephone and call forwarding systems.
Ability to remain calm in stressful situations.
Ability to explain detailed policy concepts in a simple way.Responsibilities: Responsibilities:
Learning and understanding company insurance products.
Answering calls and responding to customer complaints.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products.
Recommending available products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database.Benefits:Medical expenses