It Personnel

Job Summary
The incumbent will a specific action plan towards seeing to the day to day operations of the company's IT Ecosystem and work closely with teams, assisting in the resolution of queries
Minimum Qualification:
HND
Experience Level:
Entry level
Experience Length:
3 years
Job Description/Requirements
Roles
The incumbent will responsible for but isn’t limited to the following:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions,
either face-to-face or over the phone, to help set up systems or resolve
issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with
password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
Back end management
Qualifications
proficiencies in:
business information technology
business systems engineering
computer networking and hardware
computer science
computer software development
information technology
internet engineering
software engineering.
Ability to multi task and work in a fast paced
environment
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