Responsibilities:Technical Support: Provide excellent technical support to end-users, both remotely and in person, bydiagnosing and resolving hardware, software, and networking issues in a timelymanner. This includes troubleshooting, configuring, and repairing computersystems, peripheral devices, and network equipment.Network Administration:Administer and maintain the organization's computer networks, including but notlimited to routers, switches, firewalls, and wireless access points. Performregular network monitoring, optimization, and security updates to ensure networkperformance, reliability, and data protection.Help Desk Management: Respondpromptly to IT support requests, documenting incidents, and providing detailedresolutions. Prioritize and escalate issues as necessary to ensure effectiveand efficient problem resolution.Software and HardwareInstallation: Install, upgrade, and configure software applications, operatingsystems, and hardware components. Collaborate with vendors and internal teamsto troubleshoot software compatibility issues and maintain an inventory of ITassets.User Training andDocumentation: Develop and deliver user training sessions to enhance employees'understanding of technology tools, systems, and security best practices. Createand update technical documentation, including user guides, FAQs, and knowledgebase articles.IT Infrastructure Maintenance:Collaborate with the IT team to monitor, maintain, and optimize theorganization's IT infrastructure, including servers, storage systems, backup solutions, and virtualization environments.Security Compliance: Assist inimplementing and maintaining security protocols, policies, and procedures toprotect the organization's data and systems from unauthorized access, viruses,and other security threats.Stay Updated: Keep abreast ofemerging technologies, industry trends, and best practices in IT support,networking, and other relevant areas. Continuously expand your technicalknowledge and skill set to adapt to evolving IT needs. Requirements:Bachelor's degree inComputer Science, Information Technology, or a related field is Preferred butnot mandatory (or equivalent experience).Minimum of 2 yearsof experience in IT support, networking, and related areas. Experience withnetwork administration, troubleshooting, and working with various operatingsystems (Windows, macOS, Linux) is essential.Networking Skills: Strongknowledge of TCP/IP, LAN/WAN, VPN, DNS, DHCP, firewalls, routing, switching,and wireless technologies. Familiarity with network monitoring tools andsecurity protocols (e.g., VLANs, IPSec) is preferred.Technical Proficiency:Proficient in diagnosing and resolving hardware, software, and networkingissues. Experience with Active Directory, Microsoft Exchange, Microsoft 365, and remote desktop support tools is a plus. Certifications such as CompTIA A+,Network+, Cisco CCNA, or Microsoft MCSA/MCSE are advantageous.Communication and CustomerService: Excellent verbal and written communication skills, with the ability tocommunicate technical concepts to non-technical individuals effectively. Stronginterpersonal skills and a customer-centric approach to providing IT support.Problem-Solving: Analyticalmindset with strong problem-solving abilities. Ability to work independently,prioritize tasks, and manage time effectively while maintaining attention todetail.Adaptability: Willingness andability to learn new technologies and adapt quickly to changes in the ITlandscape. Flexibility to support other aspects of IT, such as systems administration, cybersecurity, or database management, as needed.Team Player: Proven ability tocollaborate and work effectively within cross-functional teams. Willingness toshare knowledge, assist colleagues, and contribute to the overall success ofthe IT department. Location:Keffi, NasarawaJoin our dynamic team and contribute to theefficient and secure operation of our IT infrastructure. Apply now to beconsidered for the IT Support Specialist role at RemotewebNet Dynamics LTD.
