When you join First Financial Credit Union as the Loan Servicing Directorat our headquarters, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. Please note, this position, will be based out of FFCU's current operation center in West Covina, but will eventually be based out of FFCU's new facility in Pasadena (2900 Bradley Street). We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.
Job Duties:
Provides exceptional Member service, uses Service Standards in ever work- related interaction.
Completes research and processing of Real Estate and Consumer loan account issues such as disputes, transaction / data corrections, payment method modification, processing standard payment transactions and providing Member correspondence and contact.
Resolve credit disputes from credit agencies and directly from members
Process Reconveyances, Consumer and Real Estate loan demands, and Substitution of Trustee documentation
Evaluate, approve w/in limits, and process loan subordination requests
Prepare payoff demands from Escrow Companies and Real Estate Production, and other requests to provide payoff information in written form
Process payoffs for Consumer and Real Estate loans and collecting their respective fees, according to established procedures
FNMA / Freddie monthly fees
Property tax monitoring
Flood Zone changes and monitoring
Monitor 1st mortgage insurance policies
Process Deeds of Trusts
Daily General Ledger (GL) reconciliations, monitor and maintain Suspense accounts, and process daily wires
File maintenance report audits
Process loan skips, deferments requests, and modification requests
Minimum Requirements:
1-2 years financial institution experience, preferably in Real Estate loan servicing
Proficient in Microsoft Office with Advanced Excel skills preferred
Good written and verbal communication skills
Ability to adapt quickly to changes and perform in a fast paced environment
Ability to build effective relationships as needed to effectively address issues and obstacles
Customer Service skills
Our Culture
At the very heart of who we are is doing what is in the best interest of our members, employees, and the California educational community. By listening to, and knowing the needs of our membership, we have become their trusted advisor. We focus on the members' end-to-end experience (journey) and employees are empowered to help members make their financial dreams a reality. To that end, we focus on hiring employees with service attributes that support our culture.
We are in business of serving the educational community, members and internal clients (co-workers) and providing the highest level of service and respect to all.
At the credit union, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision, our passion for the educational community, and for delivering exceptional service with the right attitude.
We believe in a good work/life balance and retaining our employees. We hire motivated people who we train to expertly perform and excel in their position--all in an environment where you can flourish and advance.
Perks
We offer the following exceptional benefits:
- Competitive salary with incentives
-Medical, Dental and Vision
-Paid Time Off (PTO) for Non-Union employees (accruing from day one)
-Additional PTO for every 5 years of service (up to 4 weeks)
-401(k) with 5% Safe Harbor Employer Contributions
-Gain Sharing (Profit Sharing)
-Additional Incentives and Recognition based on performance
-Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
-Frequent employee appreciation and recognition events
-Opportunity to win trips with all-expenses paid
Community Minded, Just Like You
Our dedication to the educational community sets us apart from the big banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) enthusiastically spend hours volunteering at local schools each year. In addition, we zealously give back in many other ways, including:
Donations to local schools from both members and staff
Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
Community involvement local charities
History
We value and take tremendous pride in serving the financial needs of the California educational community. We were founded by educators for educators over 85 years ago. It's a role we take seriously and a mission to which we are just as committed to today as we were in 1933.
We continue to uphold a focus on educators, maintaining a charter and mission statement that emphasize our dedication. We have held steadfast to our commitment and have not changed our focus nor abandoned our relationship with the educational community over the years for the general public (as many credit unions have done to their core membership). In fact, our Board of Directors consists of current and retired educators, ensuring that the educational community will remain our focus on an ongoing basis.
For over 85 years, we have been providing better value to members, consistently demonstrating our commitment with our time- and money-saving products and services designed specifically for the needs of the California educational community.
We have 11 branches in Southern California, serving Los Angeles County, Orange County, San Diego County, the Inland Empire, the San Gabriel and San Fernando Valleys.
Career Opportunities
We are looking for talented people who share our vision, our passion for the educational community, for delivering exceptional service and for doing what is in the best interest of our members.
