Membership Engagement & Growth Officer At The Nigerian Institute Of Chartered Arbitrators

CIArb is an international centre of excellence for the practice and profession of alternative dispute resolution (ADR).

Our growing membership of 14,000 is based across 133 countries and supported by an international network of 37 branches.

The Institute provides education and training for arbitrators, mediators and adjudicators.

It also acts as a global hub for practitioners, policy makers, academics and those in business, supporting the global promotion, facilitation and development of all ADR methods.Description:

Membership Engagement & Growth Officer will be responsible for driving membership engagement and inclusiveness in the organization’s activities as well as enhancing collaboration and coordination of all Branches and Committees. He/she will develop a deep understanding of what brings value to members in the various regions and will guide the organization’s strategy and implementation of programming that builds relationships, educates and develops members about emerging arbitration and ADR activities.

Job Responsibilities:

Develop goals and strategic action plans for the Institute’s membership engagement, growth and development initiative.
Create and analyze the results from members’ surveys on areas of interest and expertise to develop an informed strategy outreach.
Build relationship with Branch Executives and Committees and learn about their priorities for engagement in the Institute’s activities, and use that knowledge to develop a strategic plan for engagement events and activities.
Liaise with the Branch Executives and Committees in planning and executing an annual calendar of in-person and virtual events (meetings, webinars, roundtable, gala night, etc.) that bring together the membership of the Institute.
To facilitate the exchange of views among members, including the use of social media and other tools/platforms.
Act as an ongoing point of contact for Branch Executives and Committees.
Provide quarterly reports to Management and Governing Council on activities of the Branches and Committees, and propose on how best to strengthen and improve them.
Create partnership proposals for prospective corporate membership in the building strong public-sector/private-sector partnerships and cooperation.
Educational Qualification: A good university degree from any discipline.

Experience:

Minimum of 5 years’ experience of relevant professional experience in membership management or stakeholder engagement.

KEY COMPETENCIES REQUIREMENTS:

Functional/ Technical:

Excellent organizational skills
Good communication skills
Resourceful nature and excellent problem-solving capabilities
Creative thinking and Business Development skills
Proficient user of Microsoft software

Behavioral:

Must have an entrepreneurial spirit
Must be Pro-active
Must have strong Interpersonal skills