Job Details Job Title: Office AssistantLocation: LagosJob DescriptionThe Office Assistant must be a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box.Act as a hub for customer’s complaints; resolving customer issues and attaining efficiency goals.Responsible for communicating to and retention of client accountsAnswer telephone calls and attends to customer enquiries and ordersManage, Monitor and update social media platforms, e-stores and online adsManaging the organisations Social Media accounts ensuring all copy is relevant for the different platforms.Generating qualified leads for the organisation and passing to business development team.Processing customers ordersIdentifying opportunities for upselling within existing customers.Liaise with stock keeper regarding stock availability for customer ordersEnsure customer orders are processed and delivered on timeUse of Microsoft office to generate reportsManaging filing system.Updating paperwork, maintaining documentsGenerate invoice for customers.Maintain a clean officeCash HandlingInvestigate, research and generate sales leadsWriting of Sales proposalsIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right resources and toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionEnsure customers’ satisfaction and continued patronage through series of follow-up and customer engagementTravel to customers to follow up salesAdvertise products on various online platformsDevelopment of brand awareness and online reputationWork with sales to develop lead generation strategies.Perform any other duties as assigned by ManagementPerson SpecificationThorough knowledge of customer service and office managementAbility to be resourceful and proactive in dealing with issues that may ariseAbility to organize, multitask, priorities and work under pressureProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word) and InternetSolid communication skills both written and verbalStrong people and presentation skillsGood organizational and multi-tasking abilitiesStrong phone contact handling skills and active listeningAbility to multi-task, prioritize, and manage time effectivelyCandidate must be social media savvy, possess good customer skills and ability to sell and convince clientsStrong planning and people management skillsKnowledge of online marketing channelsPositive attitude, detail, and customer oriented with good multitasking and organizational abilityPractical knowledge in the use of Adobe Photoshop or Corel Draw an added advantageExcellent communicator and creative thinker, with an ability to use both data and intuition to inform decisionsThe individual must have a keen eye and great attention to detailExcellent written and oral communication skills are a MUST.Must have a Great AttitudeMust live close to Amuwo OdofinSalaryNGN30,000 - 40,000/Month
