Operations Executive

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.
Job Title: Operations Executive
Job Description
The job of the operation executive is to carry out daily operational functions within our payment and financial service team, assist to fine tune our processes and suggest ways to make our operations more effective.
The improvement of our operational system is a pivotal function of the operation executive.

Job Function
Establish and carry out day-to-day operations processes within our payment and financial services team, and take key operational decisions
Cover a wide range of tasks: conduct KYC review of customers; analyze transactions to identify any potential fraudulent activity; manage fraud detection tools, creating rules and analyzing fraud patterns; provide advice and support on fraud-related matters to customer service team
Take ownership of the development and improvement of internal processes, guidelines and documentation to improve efficiency and collaboration
Drive product and process improvement through data analysis and team up with our product & engineering teams to implement ideas
Bring innovative ideas to make our operations area more transparent, measurable, and effective
Play a pivotal role in scaling up the operations as the company expands into other markets.