Porter

Job Summary
A Boutique Hotel and Lounge in Lagos is looking to employ self motivated Porter with 2-3 years experience for its operations
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
2 years
Job Description
Fix guest complain as fast as possible.
To ensure that guest comments are listened to and improvements made where necessary
To provide feedback to the guest, and record all incidents that may occur.
To ensure that the guest’s privacy is protected at all times.
To ensure that, as far as possible, the guests’ safety and security is maintained.
To continuously improve the service that is provided to guests.
Ensure timely order made by guest.
Customer Service:
To assist guests with luggage and belongings during check-in and check- out.
Meet and greet guests on arrival.
To room guests and explain the features and facilities of the hotel.
To complete the handover book and be present and contribute during shift briefing sessions.