Product Support Analyst

Proten International - Our client in the Agriculture Franchise, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Product Support Analyst

Location:Kano
Key Responsibilities
Technology Operations:
Analyze user requirements, envisioning system features, and functionality.
Design solutions attending to both business and technical considerations.
Collaborate with product managers, team leads, and other software developers.
Work closely with end-users to ensure technical compatibility and user satisfaction.
Work on bug fixes and improving application performance.
Participate in the evolution of company level best practices, standards, and policies.

Customer Focus:
Carry out extensive research to identify needs that new or improved products can fulfill.
Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

Project Management:
Bring product development programs to a successful conclusion -on time and within budget.
Develop schedules for each phase of the development program and monitor progress against targets.
Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.

Communication:
Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
Interfacing with local leaders and representing the company as a “brand ambassador” across the community.