Sales Representative

Responsibilities:Handle inbound customer inquiries through various channels (phone, email, chat).Provide accurate and timely information to customers regarding products, services, and policies.Address customer concerns, resolve problems, and ensure a high level of customer satisfaction.Assist customers with order placement, tracking, cancellations, and modifications.Collaborate with other departments to ensure efficient order fulfillment and delivery.Investigate and resolve customer complaints, escalating issues when necessary.Document customer interactions, issues, and resolutions in the customer service database.Stay informed about the organization's products or services to provide comprehensive and accurate information to customers.Continuously update knowledge base and training materials.Communicate proactively with customers regarding order status, delays, and other relevant updates.Follow up with customers to ensure the successful resolution of issues and gather feedback on their experience.Collaborate with other departments such as sales, shipping, and technical support to address customer needs effectively.Provide feedback to internal teams based on customer insights and trends.Educate customers on product features, usage, and best practices.Guide troubleshooting common issues and technical difficulties.Identify opportunities for process improvements and efficiencies within the customer service function.Contribute to the development and implementation of customer service policies and procedures.Requirements:OND or equivalent; some college education or relevant certifications may be preferred.Proven experience in customer service or a related field.Excellent communication skills, both verbal and written.Strong problem-solving abilities and attention to detail.Patience and empathy in dealing with customer concerns.Familiarity with customer service software and CRM systems.Ability to work in a fast-paced environment and handle stressful situations calmly.Willingness to adapt to changing customer service procedures and policies.