Service Desk Officer

Company Description Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas. Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience".

The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

Job Description

Provide 1st level IT support for all IT support group and escalate where necessary.
Carry out safety checks, daily on computers hardware and maintain computer systems and networks.
Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports.
Set up new users' accounts and profiles and deal with password issues on Active Directory (AD)
Install and configure computer hardware operating systems and applications.
Follow diagrams and written instructions to repair a fault or set up a system.
Maintain IT Documentation (IT asset/inventory management.)
Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues.
Escalate Advanced Cases i.e. Tier 2 and Tier 3 support

Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults

Qualifications

BSc/HND/OND in a Technical related field

Additional Information

In-depth knowledge of hardware and software
Up-to-date knowledge of the latest IT and software trends
Strong customer service ethos
Ability to work well with people
Strong communications skills
Excellent organisational skills
Ability to quickly establish good working relationships with clients
Willingness to sometimes work odd hours
Patience
Logical reasoning