Purpose of the Job
To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.
Expected Key Results
Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
* Retail Customers: Restore service failures within 24 hours of its occurrence. Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network. Implement an FTTH Monitoring application to improve MTTR for faults. Report Management: Ensure weekly support status reports are done and submitted timely for review.
Educational Qualifications
BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum) Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Functional Skills:
Customer centric and stakeholders management.
Good LAN/WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills
Good interpersonal skills with customers, vendors and members of team.
Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Hardworking and Tenacious.
Performance driven.
Sharp analytical and logical reasoning.
Work effectively with own initiative and minimal supervision, and also as a part of a team.
Work Experience:
At least 3 years experience within the telecoms space as a Network/Communications Engineer
A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Good working knowledge of Microsoft Office Suite (including MS Project &Visio)
Other Requirements Customer Focused
Hardworking and Tenacious
Action Orientation
Tech Savvy
Result Driven
Excellent Decision Quality
Attention to Detail
Problem Solving
Excellent troubleshooting and analysis skills
Impeccable Customer Service and Support Skills
Customer Focus
Self-Development
