Job Summary
A fantastic opportunity to join a growing FMCG business on their journey to expansion. Sweet Charlie’s
Ice Cream is a restaurant chain on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza.
Minimum Qualification:
Degree
Experience Level:
Senior level
Experience Length:
10 years
Job Description
JOB DESCRIPTION
A Store manager is responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.
KEY RESPONSIBILITY
Lead, manage and optimize day-to-day relationships between the company and third-party field sales partners and data service providers
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Set up, design and define relevant KPIs for the key customers within each channel in order to manage and own the development of our data-led approach to understand where the big executional opportunities are within our customers, to maximize ROI
Accountable for working with Sales teams to design and deploy customer-specific retail execution plans that drive corporate initiatives
Analyze reports from Field Sales, drawing conclusions and business insights from complex algorithms to identify where the highest value interventions are and to build these in to customer action plans to improve performance in-store on a daily basis
Lead on establishing stakeholder responsibility in execution issues, as well as in compliance and delivery against action plans
Communicate store, brand, competitor, and customer intelligence to aid in the delivery of the overall sales plan
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
Address customer complaints/feedback in a professional manner
QUALIFICATION AND SKILLS
Bachelor’s Degree with strong Sales and/or Commercial background in the Restaurant industry Up to 10 Years’ experience
Ability to manipulate and interpret data, translate in to valuable insights and use in effective decision- making
Strong sales focus - with the ability to negotiate, influence and persuade at management level both internally and externally
Ability to embrace complexity & work across multiple categories & customers, delivering to demanding timelines
Knowledge or an interest in sales platforms for best work organization
Strategic Planning
Client Relationships
Strong sales experience
Verbal and Written Communication
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