Students Support Executive

BlueSlip invest / partner and grow international business in African market with a focus on west Africa. BlueSlip is also management consultancy firm, helping SME expand their operations and business. We provide varied management consultancy services for organisations.
BlueSlip is recruiting for:
Job Title: Students Support Executive
Purpose
To provide an effective and customer-focused frontline support service to students.
To deliver efficient and professional information, advice and support to meet the needs of students on academic issues.
To provide a seamless referral service to specialist services.

Main Responsibilties
Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally.
Identify important or urgent issues and ensure that they are escalated appropriately to the relevant units.
Provide information, advice and support to students on academic issues through structured sessions and informal drop ins.
Efficiently assess the student’s need, to enable appropriate onward referrals and make recommendations for ongoing support.
Maintain appropriate records and management information statistics in relation to the school, and facilitate information sharing to ensure effective service delivery.
Prepare and disseminate a range of information and guidance materials, workshops and events for students including: face-to-face, telephone, paper and online.
Develop appropriate and effective ways of communicating with students.
Maintain a working knowledge and understanding of policies, issues and legislation relating academic issues.
Collect and review feedback from students by appropriate means, as part of the continuous quality improvement plan.