Supervisor Quality Assurance

Bridge International Academies is the world’s largest chain of primary and pre-primary schools bringing world-class education to the poorest of the poor, democratizing the right to succeed. Bridge leverages research, technology, and data analysis in order to standardize and scale the entire lifecycle of high-quality education delivery and to drive continuous improvement across all aspects of operations. This includes how academies are built, teachers are selected and trained, lessons are delivered and monitored for improvement, and more. Bridge pupils gain an additional .34 standard deviation on core reading skills and an additional .51 standard deviation on maths compared to their peers in neighboring schools, based on USAID-designed exams administered by an independent monitoring and evaluation company - this translated into over 250 additional days of learning. Thanks to economies of scale, Bridge is able to charge just $6 a month per pupil on average with academies reaching operational sustainability after just one year. The first Bridge International Academy opened in the Mukuru slum in Nairobi, Kenya in 2009. Today there are hundreds and Bridge continues to expand across Africa and Asia. New academies are opening at a rate of one every 2.5 days. With a mission of Knowledge for all, Bridge plans to educate 10,000,000 children across a dozen countries by 2025.
Job Title: Supervisor Quality Assurance
What You Will Do
Create extensive audits – primarily in Survey-to-Go software, to be used by Quality Assurance team
Conduct first level analyses of audits conducted by Quality Assurance team to identify key issues/trends to be resolved based on data gathered
Create regular written summary and detailed reports of Quality Assurance audits, issues, resolutions and recommendations
Create periodic presentations on Quality assurance activities to State Program director and other stakeholders as required
Follow up with applicable Bridge managers in the affected functions to ensure resolution of identified issues in a timely manner
Manage a field team of over 20 Quality Assurance Associates
Oversee the Quality Assurance Associates to ensure all duties as assigned are carried out.
Manage the Quality Assurance Associates route maps and budgets.
Validate the work of Quality Assurance team on a regular basis. This requires constant field travel.
Ensure all the issues reported to HQ by the Quality Assurance Associates are accurate.