Technical Account Manager (Tam)

About the Technical Account Manager (TAM) Role
As our Technical Account Manager, you’ll be responsible for managing and ensuring to grow relationships with our amazing customers. The ideal candidate is someone who is interested in all things financial technology and working with people at all levels and areas of Flutterwave to deliver amazing payment experiences to our enterprise customers
You’ll love this job if you:
Have an intellectual curiosity about payments and technology
Have high technical aptitude to quickly understand customer use cases and requirement
Have the ability to drive cross-functional teams from ideation to solution
Have the ability to manage proactive and reactive tasks effectively
Are self-driven, self-starter, extremely passionate, goal-getter
Are passionate about delighting customers
Are comfortable managing relationships within every aspect of the customer organisation from senior executives to engineers
Embrace the challenge of managing multiple customer simultaneously
Are comfortable working in ambiguity and the constant change of life at a start-up experiencing hyper growth

What Your Day to Day Activities Will Be Like
Represent the voice of the customer within Flutterwave
Work closely with a team of product managers and engineers to ensure delivery of payment experiences to our customers
Translate customer requirements into detailed oriented action plan with identified objectives and milestones
Support development, execution, and improvement of the customer success lifecycle management process at Flutterwave Assess technical issues and work with resources/personnel toward resolution
Create value for customers by defining relationship requirements and high value business outcomes
Work with Flutterwave’s sales team to explore opportunities to grow and expand customer relationships